Cash on delivery (an amount not exceeding SAR 5,000)
You do not make any payment to us when it is due;
You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
You do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
If you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
That when ordering products that require delivery from overseas, you may be subject to import duties and/or taxes, which may be imposed once the package reaches the specified destination;
That any additional charges for customs clearance must be borne directly by you and we have no control over these charges;
Customs policies vary between countries, so you should contact your local customs office for further information (in relation to customs processes and applicable charges); and
You should be aware that deliveries from overseas might be subject to opening and inspection by customs officials in the destination country.
Return, Replacement & Exchange (Reason)
Return, Replacement & Exchange (Possibility)
Products that are classified as hazardous materials or use flammable liquids or gases;
Products that have been used or damaged by you or are not in the same condition as you received them;
Any consumable product which has been used or installed;
Products with tampered or missing serial numbers; or
Subject to clause 4.2, for delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
If the products are faulty or not as described on our Site; or
If you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
For products not delivered, you will receive a full refund if you cancel the order under clause 2.6
If you paid by cash on delivery, we will issue a refund to your wallet; or
If you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
If the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfillment center;
if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfillment center and inspected by our team; or
If you have cancelled your order before shipping, an automated refund will be provided back to you.
If a repair has been attempted by any service center not authorized by the product seller; physical damage i.e. product presenting clear signs of damage like broken screens, heavy dents, bent products, that can prevent a product from functioning properly; liquid damage i.e. any situation involving the submersion or splashing of an electronic device in any liquid/or when water indicator (if any inside the device) changes color;
Original software alteration or modification (e.g. “root” for Android devices or “jailbreak” for Apple devices);
If there has been use of non-original accessories with your purchased product;
If the serial number is removed from the product;
For maintenance and periodic checks of purchased products;
For replacement of consumables (e.g. batteries, light bulbs, fuses, headphones or printer ink);
Where there has been abuse or misuse of the product e.g. by not using it for its intended purpose or not in accordance with manufacturer’s instructions on usage and maintenance;
Where there has been damage of a product’s battery caused by overcharging, failure to use in accordance with the specific instructions of core outlined in product user manual or where charged by chargers other than those approved by manufacturer; and
If any of the seals on the battery enclosure or cells are broken or show evidence of tampering.
You shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;
You have full power and authority to enter into these Terms of Sale, and make payment in accordance with these Terms of Sale; and
If you purchase a product on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to these Terms of Sale.
For fraud, including fraudulent misrepresentation, perpetrated by that party;
For death or personal injury caused by the negligence of that party; or
For any other liability that cannot be limited or excluded under applicable law.
Supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it or making payment as required;
Damages that may result from the unauthorized repair of the product;
Loss of any saved/stored data in products that are either repaired or replaced;
Reliance by you on the content or other information provided on the Site with respect to the product you order;
Your use of or your inability to use the ordered product;
Delays or disruptions to our Site or our services;
Viruses or other malicious software obtained from the use of the ordered product;
Damage to your hardware device from the use of your ordered product; or
Your loss of or inability to do business or similar as a result of our inability to deliver the product to you; or
Any action/event, which is beyond our reasonable control.